Director, People & Culture

Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts 
• Courageous and bold thinking
• And the potential to achieve even more 

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. 

We are looking for a Director, People & Culture to guide how our team grows and flourishes at Lavender. Because our people are at the heart of our care and success, this is an exciting opportunity to shape the future of how modern work gets done across our global, distributed team. You will partner closely with executive leadership to build high-trust systems, foster transparency, and create meaningful career pathways so every team member can work at the very top of their capabilities.

Reporting to the Co-Founder, Operations, you will lead and mentor a dedicated People & Culture team that drives day-to-day execution. In this role, you will provide the steady operational foundation our organization relies on, overseeing fair total rewards, compliant cross-border operations, and practical workplace policies, while cultivating an environment that values experimentation, shared ownership, and independent execution.

• Champion a human-first, transparent recruitment strategy that attracts high-calibre talent while delivering an exceptional, bias-reduced candidate experience.
• Transform onboarding into an immersive experience that gives new team members early confidence, connects them to our values, and models how we care for our clients.
• Conduct thoughtful, objective exit evaluations to identify operational friction, gather honest feedback, and turn departing insights into meaningful improvements.

• Design transparent career pathways, job families, and competency frameworks so team members see a clear, meaningful future at Lavender.
• Build practical development programs—including peer learning, mentoring, and skills training—that support personal growth and build critical capabilities.
• Facilitate Lavender's annual goal-setting and OKR program, ensuring company priorities cascade into clear, measurable team OKRs and coaching leaders to track them effectively.
• Evolve beyond traditional annual reviews by establishing lightweight continuous feedback mechanisms, agile goal-setting, and personalized development roadmaps.
• Coach people managers to lead with empathy, psychological safety, and clear accountability.

• Lead internal communications and change management, partnering with leadership to communicate priorities, strategic changes, and key initiatives with clarity and transparency across regions.
• Champion a values-driven culture across our global team by designing internal traditions, events, and recognition programs that strengthen belonging and retention.
• Own Lavender's annual all-team in-person Summit within People & Culture—overseeing planning and delivery to strengthen relationships, foster growth, and reinforce company values.
• Use formal and informal feedback mechanisms (surveys, pulse checks, company-wide meetings) to identify friction early and drive tangible action.

• Lead the design, execution, and regular benchmarking of clear compensation structures, salary bands, job levelling, and comprehensive benefits.
• Ensure practices consistently uphold local, state/provincial, and federal employment standards, clinical credentialing requirements, privacy rules, and workplace safety across all regions.
• Oversee payroll administration and day-to-day People & Culture support across all regions, ensuring accurate, timely pay and clear guidance on benefits, time off, leaves of absence, and HR policies.
• Guide complex and sensitive personnel matters with sound judgment, conducting impartial, confidential reviews with fairness, empathy, discretion, and clear documentation.
• Establish practical, transparent workplace policies and standards that protect the organization and keep team members safe.

• Experience: 5–10+ years of progressive People & Culture experience, including a proven track record leading and empowering an internal People & Culture team.
• Culture & Talent Modernization: Track record of cultivating a curious, high-trust, proactive culture and modernizing talent development through transparent career pathways, continuous feedback, and manager coaching.
• Organizational Design: Hands-on experience with workforce planning, job levelling, and evolving team operating models alongside executive leadership.
• People Operations Fluency: Deep functional fluency in total rewards and compensation design, policy creation, full-cycle talent acquisition, and navigating employment standards across multiple countries and regions.
• Systems & Analytics Mindset: Comfort partnering with technology teams to leverage modern People systems, workflow automation, and practical workforce analytics (retention drivers, team sentiment) to free up time for human connection.
• Communication & Judgment: Clear, candid, and warm communication style paired with high emotional intelligence and exceptional judgment when resolving sensitive, confidential personnel matters.
• Bonus: A background in healthcare, clinical services, or regulated environments (with familiarity around credentialing, privacy, or client care operations) is a strong asset.

• Work for a company that is truly making a difference in the world 
• Remote work
• A caring, spirited, and experienced team
• An international work environment that embraces diversity and inclusion 
• Be part of a growing startup where you have the opportunity to help shape the company
• In-person meetups 
• Competitive compensation 

For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. 

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

If you need accommodation during the recruitment process, please reach out to [email protected].