Director, Office of Operational Excellence (T&I) (Remote/Hybrid Work)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes, but ahead of the curve: help us develop the next-generation public service media.

The Technology & Infrastructure (T&I) team is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation's technologies and infrastructure, enabling the creation and continued delivery of quality content across all platforms. We are the people that make stuff work. We make connections between media content, systems, people, and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology—not just in Canada, but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force and we are the team making it happen.

About the Role

As the Director of the newly established Office of Operational Excellence (OEO), you will play a pivotal role in the evolution of the Technology & Infrastructure (T&I) component. This position offers a unique opportunity to build a high-performing centre of excellence from the ground up and translate a strategic vision into tangible results.

The OEO serves as the engine driving our teams toward improved delivery and transformation. As the inaugural Director, you will be responsible for laying the foundation of the department, promoting its value to stakeholders and leading a growing team of experts in change management and process optimization (Lean, Design Thinking).

Together, you will act as an internal centre of expertise to achieve the following:

• Support Capital Projects: Support Innovation & Delivery, and collaborate with the Project Management Office (PMO) through the various projects and initiatives.

• Streamline Ways of Working: Assist all T&I divisions and departments in improving their administrative and operational processes.

• Drive Performance: Cultivate a culture of continuous improvement and sustained excellence across all levels of T&I.

You will also position the OEO as a key player within the transformation community of practice, collaborating closely with our partners across CBC/Radio-Canada.

We are looking for a leader who can bridge the gap between strategy and execution — someone capable of establishing a brand-new department and growing it into an essential resource for the entire T&I team.

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

This role can be based in either Montreal or Toronto. Note that travel may be required.

Key Responsibilities

Operational Excellence Strategy and Governance

• Define and lead the OEO’s overall strategy, encompassing both change management for major projects and process optimization across T&I.

• Establish the vision, methodological frameworks and performance standards (Lean, change management) for all T&I activities.

• Implement integrated governance and key performance indicators (KPIs) to measure the impact of initiatives on efficiency and the adoption of change.

• Preserve institutional knowledge by standardizing best practices for project delivery and operational efficiency.
   

Delivery Support

• Work closely with the Project Management Office (PMO) to incorporate adoption and performance strategies into the design phase of capital projects.

• Oversee the development of communications strategies that translate complex technical changes into clear, accessible and relevant messaging for all teams.
   

Departmental Support and Optimization

• Act as a subject matter expert to assist all divisions and departments in optimizing their administrative and operational workflows.

• Proactively identify opportunities for continuous improvement, as well as bottlenecks and execution risks within T&I.

• Coach and support managers to help them become leaders of operational excellence and effective drivers of change.
   

Team Leadership

• Lead, coach and develop a cross-functional team of change and optimization experts, fostering their professional growth and versatility.

What You Bring

• Undergraduate degree in business administration or a field relevant to organizational transformation, or combination of training and experience deemed equivalent and relevant.

• Certification in change management (Prosci) or continuous improvement methodologies (Lean Six Sigma, Kaizen, etc.) an asset.

• Ten or more years’ experience in transformation roles, including at least five years as a manager.

• Experience working on large-scale strategic and cross-functional projects.

• Experience in organizational change and user adoption in a large-scale enterprise-wide change effort.

• Experience in conflict mediation in a highly politically charged and matrix environment.

• Knowledge of organizational development and change management concepts.

• Knowledge of process improvement methods and tools (e.g., Lean Six Sigma; developing matrices, flowcharts or other views to make information understandable; performance dashboards).

• Acute business acumen and ability to identify organizational issues and challenges.

• Strong ability to analyze and make complex information understandable.

• Ability to effectively articulate your ideas and influence others at all levels of the organization.

• Ability to function effectively in complex business environments and on several projects simultaneously.

• Effective and engaging facilitation and listening skills.

• Excellent verbal and written communication skills in both English and French.

• Experience with training an asset.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

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