We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
As part of the CRM team, you will be working closely with different departments and finding different ways to structure data, improving internal processes, providing innovative ideas regarding application development and customized business solutions.
The Role:
Do you want to get to know an unique end-to-end view into Celonis and take the possibility to actively shape the operations of a hyper growth SaaS company? Then read on! As part of the CRM team you will play a critical role in managing and optimizing the business processes and tools that support our integrated Go-To-Market-Organization. Current tools include but are not limited to Salesforce, Pardot and the Celonis Community.
The work you’ll do:
- You’ll help ensure our Salesforce CRM runs smoothly by supporting its day-to-day administration.
- ou’ll be the first point of contact for 1st level support, resolving tickets and assisting colleagues with CRM-related questions.
- Work with end-users to provide best practices and tips on tool usage including training, documentation, and support as necessary, modeling and implementing business processes as data structures.
- Maintaining system integrations to promote best practices and seamless processes as well as the continuous enablement of our users.
The qualifications you need:
- Student of industrial engineering / IT-based business administration / mathematics / business informatics or of a comparable program.
- Think analytically, work in a structured manner and quickly comprehend new topics and complex interrelationships to also present and explain them to various stakeholders.
- Can listen very well, are communicative and feel comfortable as an interface between different departments and all levels of management.
- Have gained first experience with developing customer-facing interfaces, with application and software development.
- Ideally have basic knowledge in Salesforce CRM platforms.
- Very good knowledge of spoken and written English (Spanish / German is a plus but not necessary).
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
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