Content Claims Specialist - In-House - Level 1

A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.

We are currently hiring a Content Claims Specialist In-House to join our Edjuster team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. Edjuster is a division of Crawford & Company (Canada) Inc.

The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.

• Conduct data entry, research and pricing of higher-valued, personal contents based on like, kind and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, database and other means.
• Conduct ongoing new research and price contents from completed claims inventories, schedule of loss forms and from contractor’s lists.
• Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.
• Perform according to Company performance/productivity standards on each task and on each and every claim.
• Consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Report/record all time spent on each claim file on a consistent and daily basis.
• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes. 
• Effective and professional communications with all key stakeholders in the claims process, including; edjuster claims reps, adjusters, policyholders and industry contractors.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In House Operations.
• Must have and maintain a hi-speed internet connection to work with edjuster’s website and equipment provided.
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory in accordance with operational requirements. 

• A Secondary School diploma
• Some prior background/experience in the property claims industry would be considered an asset. 
• Be able to provide an adequate workspace, free of noise
• Employee must provide their own high speed internet service
• Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
• Strong communication skills
• Demonstrated ability to adapt to change and new technology
• Willingness to learn and continuously improve
• Minimum 6 months experience in data entry, transcription, retail, or customer service roles
• Prior experience in property claims considered an asset
• English/French/Spanish - Bilingual an asset

https://www.edjuster.com/ 

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Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

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