The Community Support Manager oversees community operations, implements growth strategies, engages with users, and maintains effective communication across various platforms.
Join the World's Leading Product Review Company as a Community Support Manager! This is your opportunity to make a real impact in the industry. You'll dive deep into the latest technologies and your expertise and passion will be crucial in setting industry standards and driving innovation. Help shape the future of product reviews and become part of the trusted source consumers rely on to make informed purchasing decisions based on their needs!
Overview of what we offer:
- Very competitive salaries
- Flexible schedule
- Fully paid collective insurance benefits
- RRSP employer contribution
- Fitness reimbursement contribution
- Commute benefit contribution
- Employee referral program
- Culture of fun and get together
- When working at the office, beverages are on us!
Responsibilities
- Oversee day-to-day operations of our community channels (Emails, our forum, YouTube, X, Facebook, Instagram and others)
- Implement a long-term community growth strategy
- Ensure company engagement with our community, monitor replies, and coach team members on effective engagement
- Create internal guidelines for community engagement by other RTINGS.com staff
- Directly engage with the community where required (e.g. answering questions, responding to emails, etc.)
Personality
- You like helping people. The whole purpose of our website is to help people find the best product
- You enjoy talking to people and understanding their perspective
- You are a team player
- You spend a lot of time in hobbyist communities. You have a long history of participation on Reddit, forums, social media, etc.
Qualification/Experience
- You understand the RTINGS.com brand, and what differentiates us
- Good English communication skills, written and verbal
- Good time management skills and interpersonal skills
- Able to work independently
Does this position interest you?
Don't hesitate any longer, apply and come join our amazing team!
Disclaimer:
For Quebec candidates: It is important to note that proficiency in English is required due to the international reach of our company, and the need to interact with users, suppliers, customers, etc., outside Quebec. We thank you for your understanding.
RTINGS is an equal opportunity employer and is committed to promote diversity and inclusion in the workplace.
Must be able to work in Canada.
Salary
$55,000—$75,000 CAD
Top Skills
Community Engagement
Social Media
RTINGS.com Montréal, Québec, CAN Office
160 St-Viateur Est, Suite 602, Montréal, Quebec, Canada, H2T 1A8
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