Clinical Implementation Specialist I

Acute Care TechnologyKey Responsibilities
• Clinical Workflow & Assessment: Partner with customer hospital teams to assess existing workflows, identify opportunities for optimization, and guide product configuration to meet specific clinical practice needs.
• Implementation & Go-Live Support: Provide direct, on-site clinical support during all phases of implementation, including pre-planning, education, system go-live, and post-implementation troubleshooting.
• Education & Training: Schedule, coordinate, and deliver comprehensive training for customer clinicians (including super-users and end-users) on the safe and appropriate use of our clinical products.
• Stakeholder Collaboration: Maintain strong relationships with ZOLL Sales and Hospital Training Team, as well as nurses, physicians, and department leadership at client sites. Serve as the clinical liaison, escalating risks or customer concerns to the ZOLL tech support and leadership teams.
• Cross-Border Operations: Manage travel logistics and maintain compliance with all border crossing requirements to support client sites in both Canada and the US as project demands dictate.

At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Type: Remote - The candidate can be based in MA/NH/ME
Job Summary
The Clinical Implementation Specialist (CIS) will coordinate post-sale customer education and training initiatives, and act as the clinical and technical expert for the ZOLL hospital product line. Within the direction of the Clinical Education Team, the CIS works collaboratively with the Territory Manager throughout the sales process, and builds deep, long lasting customer relationships to encourage ongoing utilization of ZOLL hospital products and achievement of desired clinical outcomes within an account.
The CIS utilizes principles of adult learning in the assessment, program planning, implementation, and evaluation phases of the educational process. Emphasis is on competency skill assessment and development of all clinical staff through Identification of learning needs. Coordination and provision of educational offerings including orientation, formal continuing education and in-services, are a major function of this role. The CIS serves as a resource to staff of all levels and provides direct training/education of newly hired staff and new customers through facilitation of the preceptor model.
The CIS actively participates in leadership of quality Improvement processes and affecting process and protocol changes within the account's resuscitation algorithm. Other duties assigned may include support to the sales team, speaking opportunities all trade shows, attendance at trade shows for the company booth and training distributor partners as needed, or other functions as needed. The successful CIS develops and maintains customer relationships and is capable of operating in a self-directive role.
The CIS is uniquely assigned to large hospital systems and manages the implementation from a system-wide perspective through end-users.
Essential Functions

• Act as a project manager in planning/developing/executing all educational and training events in a customer account.
• Assist with and/or initiating in-servicing events in existing and new accounts.
• Communicate leads and account updates to outside Territory Manager.
• Provide input to prepare additional materials as needed in the support of sales and training.
• Organize and conducting educational events in existing or new accounts.
• Act as a clinical and technical product expert for all ZOLL Hospital products, in order to discuss the chain of resuscitation.
• Be a passionate advocate for improving patient outcomes in an inpatient hospital setting.

Required/Preferred Education and Experience

• Bachelor's Degree BA or BS preferred
• RN, Paramedic, or RT with 5+ years of experience required
• AHA Instructor - BLS/ACLS/PALS preferred
• Clinical education experience preferred
• Project management experience preferred

Knowledge, Skills and Abilities

• Ability to effectively educate clinical personnel
• Ability to affect change through education and evidence based clinical literature
• Ability to seamlessly Integrate technology (iPad, Outlook, Microsoft Suite) into work.
• Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor
• Ability to work effectively with and direct training and In-servicing programs to achieve highest level of product compliance
• Ability to lead and influence a cross-functional team and operate in a highly complex environment.
• Strong analytical and problem-solving capabilities. Must be able to improvise in customer situations to achieve a successful resolution.
• Comfortable interacting with the C-Suite Team.
• Must possess a strong personal presence.
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to stay calm and demonstrate a "can do" attitude. Finds opportunity in difficulties.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills, including attention to detail and multi-tasking skills.
• Ability to meet deadlines and follow-up
• Strong working knowledge of Microsoft Office
• Excellent verbal, written and presentation skills

Travel Requirements

• Availability to travel up to 75%, current passport required

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$90,000.00 to $135,000.00

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.