Client Onboarding Specialist

MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).

Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.

As a Client Onboarding Specialist, your primary focus will be to support clinic staff in the seamless adoption of our web-based electronic medical record (MYLE).  Your role is integral to ensuring a successful implementation tailored to the unique needs and requirements of each clinic. Your contribution to the onboarding team is pivotal, as it directly influences and enhances clinical processes. Reporting to the Director of Onboarding, you will be an essential part of our multidisciplinary team, dedicated to welcoming new clients and guiding them in the seamless adoption of our care management solutions.

Main Responsibilities

• Collaborating with the onboarding team to define the specific requirements of new customers.
• Engaging in remote and on-site project deployments, adapting your approach based on project size and complexity, and utilizing specialized tools for effective integration.
• Creating and delivering well-structured training programs tailored to clinics' clerical and medical staff.
• Coordinating and conducting informative training sessions for clinic clients to address their queries.
• Planning and configuring the necessary technological infrastructure to facilitate the deployment of MEDFAR's products.
• Building functional interfaces that are essential for the successful deployment of our products.
• Developing IT clinical processes that optimize the use of the MYLE product and ensure a streamlined clinical workflow.
• Designing engaging presentations and preparing detailed project reports.
• Implementing corrective and preventive measures to enhance clinical processes, with a focus on continuous improvement.
• Undertaking any other relevant tasks that contribute to the successful integration of our products and the satisfaction of our clients.

Contribute to our team with your strengths:

• Post-secondary studies in the fields of health, education, health software, and project management. any other relevant field or equivalent experience.
• 6 months to 3 years of relevant experience.
• Strong sense of organization and structure of a work plan.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
• Strong ability to work as part of a team showing versatility and flexibility.
• Excellent communication in both English and French orally and in writing.

Working conditions

• Trips will be required, and the frequency will depend on the week;
• Schedule flexibility and availability to travel throughout Québec or other provinces.
• Valid driver's license and access to a vehicle are required for this role.

Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality, and client success guide our days. At MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market.

• Remote work and flexibility 
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks + 1 additional week between Christmas and New Year
• Annual training allowance ($1,500) to support your professional development
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation
• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. 

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.