Business Analyst - Operations

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistics

Intelcom is looking for an Operations Business Analyst, to support the Operations team with new and ongoing projects and system improvements. This role will report to the Director of Operational & Technology Platforms. To succeed in this multi-disciplinary role, the applicant must have strong business analysis competencies, excellent communication and strong project and time management skills. More importantly, the successful candidate will have a solid supply chain and logistics background on which they can fall back to drive project success. This experience includes strong knowledge of TMS, WMS, Last mile and middle mile logistics, sorting and automation, and mobile and web applications as well as well as a deep understanding of hubs and distribution centres.
Key responsibilities:

• Understand and be responsible for the creation of systems and processes that support Intelcom’s first mile and middle mile business as well as sorting and automation, optimization and BI reporting processes

• Lead the selection and design of products used to improve Intelcom’s last mile, middle mile, sorting and automation, optimization and BI processes and help identify problems that can benefit from technological solutions

• Identify, define and master the "as-is" of a system or process to obtain and maintain strong solution knowledge

• Using logistics industry standards, identify opportunities, gaps and improvements in the “as-is” process

• Is responsible for documenting the requirements and communicating them efficiently to the Product Owners building the solutions

• Identify business requirements and create business requirement documents (BRD) or business case for OPS projects

• Complete a project RACI matrix to identify project roles implicated in each project

• Participate in the creation of and validation of the Project Charter and RACI

• Ensure stakeholder (Operations teams) requirements are defined, modeled and validated

• Participate in the scrum ceremonies as a business owner with IT and Product owners

• Validate and obtain sign off on the solution design with SMEs from OPS

• Exercise their authority to sign off on solution design (as the main OPS business owner)

• Identify, prioritise and mitigate impeding project risk

• Complete Project task definition (for tasks required of the Operations teams) and create a Project plan for managing these tasks.

• Participate in end-to-end UAT sessions as an OPS SME

• Validate new processes by testing them prior to deployment

• Participate in defining the transition and help with sustaining the change

• Train-the-trainer to ensure project succession

• Help create SOPs and training content and participate in initial trainings

• Define the rollout plan for operations projects. This includes selecting stations, communicating change, planning deployment at station, resolving tech and non-tech issues that come up

• Offer first line of support during project rollout to obtain feedback and define pilot/project next steps.

Qualifications:

• Certification in Business Analysis, Project Management or equivalent work experience

• Bachelor degree from an accredited university in supply chain management and logistics, Business Technology Management or related discipline or equivalent work experience

• Strong leadership, influencing and negotiation skills and ability to make decisions independently

• Motivated to learn and has excellent problem-solving skills

• Comfortable with ambiguity and is able to make decisions despite them. Strong ability to set priorities

• Natural analytical mindset and strong in system thinking

• Solid knowledge of the business analysis toolbox

• Exceptional ability to communicate verbally and in writing and strong workshop facilitation experience in both English and French

• Outstanding critical thinking, verbal and written skills and remarkable ability to convey information logically and coherently

Why Join Us? 

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Wellness days 

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

Diversity & Inclusion 

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging. 

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.