Bilingual Senior Demarket Analyst

Address:

Demarket Analyst – AML FIU

The Demarket Analyst is accountable for the day to day administrative activity with regards to demarketing accounts under the direction of the Demarket Manager and in conjunction with the Lines of Business (LOBs).
The incumbent is accountable for administrative tasks such as producing and mailing of all pertinent documentation to our branches and customers, communication with the affected customers via specific voicemail line as back up to the Demarket Manager, communication with the LOBs, follow-up on closure of the accounts and documenting/tracking within the various systems within the Bank and outlining the completion of the demarket process. The incumbent will perform a first level check on all demarket files to ensure accuracy and completion of documentation in the file and on the system. 
The incumbent will also be responsible for assisting with the co-ordination of demarkets of PCG-related clients whose accounts are being demarketed for reasons that fall under the Money Laundering or Terrorist Financing Guidelines. These PCG LOBs include BMO InvestorLine, BMO Nesbitt Burns, BMO Harris Bank clients and BMO Investments.
In addition, the Demarket Analyst will be responsible for administrative tasks relating to the Re-demarketing of any accounts that have been re-opened by previously demarketed clients. 
The scope of this role can extend to additional lines of business based on the centralisation of the demarket process within the AML Office.

ACCOUNTABILITIES:

Business Delivery & Operational Effectiveness
• Communicate our final decision via email to the affected lines of business 
• Draft the demarket letters and prepare the demarket packages to be delivered to our affected customers 
• Communicate the delivery of letters to our lines of business with direction/instructions on when to close all affected accounts. 
• Update and manage our databases and maintain accuracy and completeness of information entered.
• Manage the demarket/re-demarket telephone line and track the calls on our databases
• Act as back up to the Demarket Manager responding to calls on the demarket line. 
• Follow through on the closure of the accounts to completion with our affected branch partners including issuance of first reminders
• Filing demarkets once completed
• Provide input to MIS to the various groups when required, for analysis and reporting on information from various systems for the purpose of analyzing patterns and identifying emerging trends.
• Arrange demarket committee meetings including taking of minutes and uploading to SharePoint
• Additional tasks include filing, ordering of shipping materials, shipping of completed files to Iron Mountain, returning calls from various lines of business in regards to files or AML related issues.
• Preparing minor group list for closure for the demarket manager on a monthly basis or as required.
• Assist in preparing the monthly demarket report for the Senior management team
• Prepare a monthly summary dashboard of demarkets for the Demarket Manager/Senior Manager/Director
 

Client & Relationship Management
• Contribute to problem and event management efforts as required, ensuring resolution is completed as quickly and efficiently as possible. 
• Build, develop and maintain strong relationships with internal and external partner groups (e.g. Nesbitt Burns, Investor Line; Harris Bank; executive leadership team; legal; office of the ombudsman and retail branch leadership)
• Leverage knowledge and experience to provide creative solutions, influencing partners and employees at all levels towards achieving a consensus on demarkets/re-demarkets.
• Communicate with customers to tactfully deal with their demarket queries and concerns and ensure that telephone messages concerning demarkets are dealt with within defined time frames.
• Provide initial QC on demarketing files, working with Specialists and investigators to ensure completion and accuracy of demarket submissions and follow-up enquires.

Risk Management and Control
• Ensure audit & technology regulatory requirements are met, taking action as prescribed by the AML FIU to engage required stakeholders as issues are identified. 
• Provide information and insights to the Demarket Manager / Director AML FIU regarding changing conditions and trending in the marketplace to support strategic and operational decision making.
• Ensure that where applicable, demarket escalations withinin the HRT or to LOBs are dealt with expeditiously and within prescribed time frames if applicable.
• Ensure adherence to all aspects of First Principles, our code of Business Conduct and Ethics, including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.
• Ensure audit systems, processes and tools are effectively utilized to prevent, detect, and manage reputational and financial risks
• Continuously seek out, make recommendations for, and implement process improvements
• Maintain tracking database and provide accurate and timely reporting to senior leaders with appropriate analysis and recommendations for risk mitigation
• Address deficiencies and arrears in files under management, to identify and close gaps wherever and whenever possible.

Change & Innovation
• Reduce AML exposure by recommending changes to processes, technology etc. that are cost effective and maintain a high level of customer service.
• Information Access:  Has authority to use and access confidential information related to customer information, product and financial information
• Proficiency:  The role will also require that the individual is proficient with the various systems and programs utilized within the bank and AML FIU to ensure proper documentation and reporting of information with regards to the demarketed/re-demarketed accounts.

Qualifications

KNOWLEDGE AND SKILLS 
 
a)     Knowledge:
Post Secondary Education
3 – 5 years AML/fraud/bank experience (preferred)
In-depth knowledge of bank systems, platforms and applications; technology, ethics and security

b)    Skills:
Organizational skills (strong)
Accuracy and attention to detail (strong)
Microsoft Office skills (working)
Solution Oriented
Time Management
Environmental understanding
Ethics and security (In-depth)
Communications (In-depth)
Bi-lingual in French and English is a requirement (verbal and written)

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.