Bilingual IT Business Analyst (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join TELUS Health as a Business Analyst in our specialized payroll and accounting systems team. You will integrate into a crossfunctional and experienced team structure that values technical collaboration and excellence.
Our environment operates with great autonomy and values resourcefulness. As part of our project-based dynamic, you will collaborate closely with the software product owner, as well as developers and quality assurance analysts.
We are pioneers in using artificial intelligence to optimize analysis and delivery. You will have the opportunity to explore and adopt modern AI tools to improve your productivity and propose innovations.

What You’ll Do

• Gather and synthesize business requirements into detailed functional specifications for upcoming development cycles

• Participate in high-level solution design and estimation processes, then work closely with the development team to define functional specifications, clarify requirements on a daily basis, and remove obstacles (including non-functional requirements)

• Break down development elements into small features that benefit users, in collaboration with the software product owner (PO)

• Design intuitive solutions in accordance with the solution architecture and technical roadmap, while adding real value for users

• Provide precise and comprehensive acceptance criteria to the quality assurance team, and work with them to ensure that the detailed design is well understood and deliverables are of high quality

• Produce documentation for the user community (release notes, guides, etc.) and communicate effectively with stakeholders

• Continuously maintain and optimize systems

• Collaborate on continuous improvement initiatives

What You Bring

Must-haves

• 3+ years of relevant business analysis experience

• Bilingual in French and English

• Knowledge of SQL databases (concepts, relationships, basic queries)

• Understanding of Web/API services and system integrations

• Experience with agile project management tools (Azure DevOps, Jira or equivalent)

• Concrete experience collaborating with quality assurance teams, including writing detailed acceptance criteria and understanding test scenarios

Nice-to-haves

• Basic experience with payroll and accounting systems

• Curiosity about artificial intelligence and interest in adopting AI tools (copilots, etc.) in your daily work

• Ability to propose improvements and optimizations based on AI

What's In It For You

• Join a team that values autonomy, resourcefulness and mutual respect

• Contribute directly to critical systems that impact hundreds of thousands of users

• Develop expertise in complex enterprise systems and AI, with mentoring and leadership opportunities

• Work with modern tools (Azure DevOps, AI, etc.) and world-class infrastructure

• 100% remote work with the flexibility to manage your time and priorities responsibly

• Access to a comprehensive range of benefits (vacation, insurance, retirement plan, etc.)

• Shape long-term technical strategy and mentor team members

Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.