Bilingual Access Request Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

**This is a 1 year temporary position with possibility of extension**
The Access Request Administrator is responsible for managing medical information requests to support the Canada and Quebec Pension plan disability application process. The team’s focus is to ensure that Sun Life Group Disability responds appropriately to all requests within service standards and legislative requirements. The Access Request Administrator is responsible for the review and preparation of the requested content to a high level of accuracy and completeness.

What will you do?

• Process medical requests for the Canada or Quebec Pension Plan disability application process

• Process Client specific access to medical information requests

• Partner and communicate with other business units to ensure all requested information is provided

• Initiate and manage the breach containment process in cases of privacy incidents

• Remain current on Group Disability practices and the Access to File Requests guidelines

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required to answer requests from English and French speaking clients across Canada

• Working knowledge of Group Benefits, Disability Management and/or Privacy legislation

• Knowledge of Adobe Acrobat DC, Word, Share Point, Outlook

• Analytical, organizational and problem solving skills

• Attention to Detail - ability to review and process documents efficiently with a high level of accuracy

Learning and Career Development

• The opportunity to move along a variety of career paths with amazing networking potential.

• An environment of continuous learning, development, and improvement

• Internal mobility is supported by leaders who are dedicated to fueling your professional growth
   

What’s in it for you?

• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to  Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community – and in many  cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to  support your well-being.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

43,500/43 500 - 58,700/58 700

Job Category:

Claims - Life & Disability

Posting End Date:

09/03/2025