Associate Vice President, Portfolio Management (Bilingual EN/FR)

Who We Are 

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.   Further information is available at www.bgis.com

SUMMARY

The Associate Vice President, Portfolio Management has overall accountability the real estate portfolios on a client account  including ownership for the Portfolio Management program including client relationship, understanding client strategy, managing and overseeing operating budget and BGIS profit and loss, account management and growth, and service delivery for their portfolio of properties and customers.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Strategy and Business Planning

• Establishes and sets strategic plans for the Portfolio Management Program.
• Provides strategic oversight and direction for Portfolio Management.
• Accountable for leading and developing the Strategic Portfolio Plan (SPP), for driving strategic initiatives, innovation and opportunities for improvement, value and services expansion – this will align with account Strategic Account Management Plan (SAM).
• Continuously engages their portfolio clients in discussions to understand and anticipate needs, specifically in space optimization and identify additional services. 
• Partners with clients and internal stakeholders to develop, establish, measure and monitor business metrics.
• Partners with relevant stakeholders to develop and implement continuous improvement of infrastructure systems and processes to support the achievement of strategic business plans. 
• Leads all Portfolio Management from an operational and financial perspective.
• Collaborates relevant stakeholders to develop strategies and solutions to support business growth, client acquisition and retention and other business development initiatives.
• Develops and maintains ongoing relationship with existing and potential clients. Understands clients’ industries and business drivers.  Understands and anticipates needs. 
• Collaborates with relevant stakeholders, to identify business opportunities, present and sell product lines’ services to meet business development objectives.
• Collaborates with relevant stakeholders to develop and/or repackage existing solutions.
• Networks and participates in relevant events to increase BGIS brand awareness, identifies and secures business opportunities.
• Leads team members directly or indirectly in the delivery of service obligations, development and implementation of effective solutions for clients.
• Anticipates and mitigates risks and/or leads the development and implementation of corrective action plans to remediate performance gaps.
• Develops and maintains effective relationships with clients.  Manages expectations, understands and anticipates needs.  Resolves escalated issues.
• Accountable for achieving service delivery obligations and metrics as well as overall client satisfaction.
• Accountable for achieving line of business profitability objectives.

KNOWLEDGE & SKILLS

• University graduation and professional certification. 
• Proven strategic planning and execution skills.
• Minimum of 10 years relevant job experience.
• Strong communication, interpersonal, influencing, persuading and negotiating skills.
• Strong relationship building and collaboration skills. 
• Demonstrated ability to structure an organization that delivers stellar business results and provides opportunities for employee growth and development.
• Business acumen.
• Financial knowledge, skills and acumen to manage a significant budget, accelerate profitability and accomplish good governance.
• Strong talent management skills including ability to predict future talent needs; identify and attract top talent; assess current and potential performance; mentor, coach, develop, engage and retain top talent.

Licenses and/or Professional Accreditation

None required.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.