Associate Manager, IT - EUC Resource - AV, Meeting Room Focus

Job Description
Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, DCPP, VRSP, and TFSA, Business Resource Groups (BRGs) to help foster diversity, inclusion and belonging for all employees and an industry-leading total rewards package that emphasizes a high discretionary bonus.
*Benefits begin immediately upon hire.
Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!
Associate Manager, IT - EUC Resource - AV, Meeting Room Focus at a glance...
Y ou will be responsible for the operation and maintenance of all AV systems across our offices, spanning the globe. You will oversee a team of AV technicians and work closely with various stakeholders to ensure seamless integration and smooth operation of AV technology in our workspaces.
What's on the menu?

• Vendor Management: Manage a team of AV technicians, providing guidance, coaching, ensuring exceptional performance and smooth operations. Manage and collaborate with external vendors and partners to evaluate and implement new AV technologies and services
• Operations: Manage installation, configuration, monitoring and maintenance of AV systems, including video conferencing, presentation, and collaboration tools.
• Event Management: Oversee the setup, operation, and maintenance of AV equipment for events. Coordinate with event planners and executives to ensure AV requirements are met. Troubleshoot and resolve AV issues during events.
• Collaboration: Collaborate with internal stakeholders, including Engineering, Facilities, Real Estate, and Business Units, to implement AV solutions that meet business needs.
• Stakeholder Management: Develop and maintain relationships with key stakeholders, including senior leadership, VIPs, business unit leaders, to ensure AV solutions meet business needs and expectations.
• Strategy: Work with Engineering to develop and maintain a comprehensive AV standards portfolio and strategy, including lifecycle & security, aligning with the company's overall IT vision and goals.
• Budget and Resource Allocation: Develop and manage budgets, forecasts, and resource allocation plans for the AV team.
• Technical Expertise: Develop and maintain documentation, including technical guides, user manuals, and training materials. Stay up to date with emerging technologies and trends, applying this knowledge to continuously improve the AV environment.
• On-Call Support: Provide 24/7 On-Call support for critical AV issues.
• Site visits: Visit offices around the globe to assess and measure service levels and user satisfaction.

Recipe for Success - apply now if this sounds like you!

• I have 5+ years of experience in IT with a focus on AV technology, design, planning, implementation, and management of AV systems.
• I have 2+ years of experience in a management role, with a proven track record of team management and development.
• I am certified in AV or IT, such as CTS, CTS-D, or CCNA.
• I have strong knowledge of AV technologies, including video conferencing, presentation, and collaboration tools.
• I have experience with cloud-based AV solutions, such as Microsoft Teams, Zoom, Webex or Google Meet.
• I have excellent communication, project management, and problem-solving skills, with the ability to work with cross-functional teams.
• I have the ability to work in a fast-paced global environment, with multiple priorities and deadlines.
• I have strong analytical and technical skills, with the ability to troubleshoot complex AV issues.

We hope to find you a seat at our table!
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$84,000.00 - $105,000.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional - Employee Family Assistance Program, Wellbeing Programs, Family Support Programs
• Financial -Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted Perks

Location(s)
Toronto - Queen's Quay - Headquarters
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.