Manage customer renewals for ComplyWorks and SafeContractor by handling negotiations, identifying upsell and cross-sell opportunities, resolving escalations, and recommending suitable solutions. The role requires consultative selling, account management, customer service, and proactive relationship-building skills, along with fluent English and French. Candidates should have at least two years of sales or renewals experience, a record of successful renewals, CRM proficiency, and experience developing new and existing accounts.
In this role, you will play a key part in strengthening and growing relationships with existing customers using our ComplyWorks and SafeContractor solutions. Your primary responsibility will be to guide customers through the renewal process by demonstrating the value of our contractor management solutions while maintaining high levels of customer satisfaction and engagement.
With strong experience in commercial renewals, you understand consultative selling techniques and know how to identify customers’ specific needs and recommend suitable solutions. Your proactive approach and excellent listening skills will make you a trusted partner to our customers.
Advanced proficiency in English and French:
This requirement is necessary because the position involves regular verbal and written communication with customers, partners and/or our international offices.
What that means day-to-day:
- Own and proactively manage the end-to-end customer renewal process, ensuring timely contract renewals and revenue retention.
- Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes.
- Manage renewal-related escalations by collaborating with internal stakeholders and external customer contacts to drive resolution.
- Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction.
- Identify appropriate expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable.
What you’ll need to be successful:
- Fluency in both French and English is required.
- A minimum of two years of experience in sales and/or renewal-focused roles.
- Experience with both developing new opportunities (“hunting”) and growing existing accounts (“farming”) in a fast-paced work environment.
- A passion for sales and renewals, with a desire to grow your career in this field.
- A demonstrated track record of achieving successful customer renewals.
- You never consider “no” to be the final answer.
- Proficiency with Microsoft Dynamics 365, Odoo or another CRM platform, as well as the Microsoft 365 suite.
- An excellent balance of customer service, account management and sales skills.
What you’ll get in return:
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!
Personal Health & Wellbeing
>🧠 Integrated mental health & wellbeing support
>🌴 Vacation – starting at 3 weeks
>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
>🩺 Comprehensive medical and dental coverage
>🩺 Comprehensive medical and dental coverage
> 😴 End of the year, company-wide shut down for you to relax and recharge
Future Planning
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Alcumus Montréal, Québec, CAN Office
740 R. Notre Dame O #1402, Montréal, QC, Canada, H3C 1J2
Alcumus Montréal, Québec, CAN Office
Montréal, Canada
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