Leads relationships with key public- and private-sector clients across Canada and the United States. Oversees digital projects and ongoing support engagements, develops account growth opportunities, guides project briefs and delivery, leads presentations and contract negotiations, manages renewals, resolves escalations, and reports on account performance. Collaborates with project management, sales, and delivery teams while supervising team members and maintaining proactive client communication.
Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey!
In your role as Account Director, you will be expected to
- Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
- Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
- Ensure timely and successful project delivery in alignment with customer needs and objectives
- Develop and approve briefs for projects, providing guidance and direction to project teams
- Lead and participate in client presentations and other activities to enhance agency-client relationships
- Lead contract negotiations with new clients and manage contract renewals
- Provide clear and concise updates to clients and agency leadership
- Forecast and track key account metrics, reporting on account status and opportunities
Requirements
To be successful, you should have the following skills and experience
- Minimum of 5 years experience in an agency setting or professional services
- Exceptional listening skills with the ability to understand and address client needs
- Proven track record in the management and delivery of successful client portfolio projects
- Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies
- Experience managing client relationships and acting as an escalation point
- Comfortable with public speaking and presentations
- Track record of setting and achieving goals in a fast-paced environment
- Experience in team supervision or management
- Excellent communication skills in English
Remote applications based in North America are welcome but the applicant must be
- Available during Montreal working hours
- Use tools such as Slack to stay engaged with your team and contribute to the company culture
- Have exceptional self-management and proactive communication skills
Benefits
What we Offer
- Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
- Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
- Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
- Culture - A company with a team from around the works that feels like a family
- Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week
Ready to make a difference? Join us and help shape the future of digital experiences!
Please note that all communications related to the recruitment process will be conducted exclusively by email.
Evolving Web Montréal, Québec, CAN Office
304 Notre-Dame Est, Suite 401, Montréal, Quebec, Canada, H2Y 1C7
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With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
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