Leads end-to-end client implementations for HR, payroll, and benefits solutions. Configures the Mpex HRIS and client dashboards, manages multiple implementations, conducts initial payrolls, trains clients, validates payroll and HR data, coordinates internal stakeholders, maintains CRM records, and develops implementation plans. Consults with clients to understand business needs, recommend appropriate solutions, and transition them to the standard service model.
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Sommaire du poste Le/la spécialiste implémentation client est chargé(e) d'accompagner les nouveaux clients et de gérer l'ensemble du processus de l'implémentation. Il/elle est le/la principal(e) interlocuteur/trice du client durant cette phase et est responsable de sa réussite et de sa satisfaction globales lors de l'implémentation de nos produits/services.
Responsabilités essentielles • Configure l'interface client et crée le tableau de bord dans Mpex (SIRH) pour les nouveaux clients. • Gère plusieurs implémentations clients, effectue les premières paies et forme les nouveaux clients. • Assurer la liaison entre les intervenants internes. • Élabore et met en œuvre le plan de projet d'implémentation. • Consulte les clients pour déterminer leurs besoins en matière de paie, de RH et d'avantages sociaux, et identifie leurs problématiques d'affaires afin de recommander et de mettre en œuvre une solution adaptée. • Met à jour l'espace client (CRM) en enregistrant les étapes clés, les tâches et autres éléments pertinents. • Collabore avec le consultant d'affaires pour lancer le processus d'implémentation client. • Vérifie et vérifie l'exactitude des données de paie et de RH des clients. • Maîtrise nos types de services et notre modèle de service afin de faciliter la transition des clients vers le modèle de service en vigueur
Connaissances, compétences & aptitudes • Connaissance requise de l'industrie de l'impartition des RH/de la paie et/ou des PEO • Expérience des SIRH/CRM/Systèmes • Connaissances en matière de paie et de fiscalité • Esprit d'analyse • Compétence en Gestion du temps • Excellentes compétences en communication écrite et orale • Compétences en gestion de projet • Capacité en résolution des problèmes • Maîtrise des outils Microsoft
Required Education & Experience • Diplôme d'études post-secondaires ou équivalent; discipline pertinente • Trois (3) années d'expérience pertinente • Combinaison équivalente d'expérience, de compétences et de formation privilégiée
Exigences physiques, mentales & de communications Les exigences physiques décrites sont représentatives de celles requises pour accomplir les fonctions essentielles du poste.
• Travail principalement en position assise, avec déplacements occasionnels. • Capacités visuelles requises : vision rapprochée, perception des couleurs et ajustement de la mise au point. • Communication verbale fréquente et capacité auditive adéquate. • Niveau de concentration modéré à élevé et effort mental soutenu
This position is eligible for the following benefits: Assurance collective : Médical, dentaire, vision et PAE Régime de retraite : régime collectif parrainé par l'employeur Congés payés : journées de maladie, prestations complémentaires aux congés parentaux
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