Teams at Zendesk

Drive enterprise revenue growth by acquiring new customers, expanding AI and customer experience solution adoption, managing complex sales cycles, maintaining pipeline and forecasts, building executive relationships, and closing high-value deals. Develop territory and account plans, present consultative business cases, negotiate contracts, and collaborate with Customer Success, Solutions Engineering, Product, and leadership teams. The role targets technology enterprises across the Bay Area and requires travel as needed.

Develop machine learning and AI security solutions to detect anomalous activity, abuse, fraud, and security risks. Analyze large behavioral datasets, build and improve detection models, evaluate Zendesk AI features, and guide production implementation. Collaborate with security, engineering, research, and product teams; mentor colleagues; monitor model performance; and translate technical findings into actionable prevention strategies.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.