Teams at Zapier

Own the reliability, scalability, and evolution of Zapier’s database and caching infrastructure. Responsibilities include operating MySQL, PostgreSQL, Redis, and ElastiCache; managing infrastructure with Terraform; building observability, automation, SLOs, and golden paths; participating in on-call; supporting product teams; improving performance and resilience; leading design reviews; documenting practices; and mentoring engineers.

Lead enterprise go-to-market strategy for Zapier’s new products, including Sidekick. Own positioning, packaging, governance messaging, enterprise ICP, competitive differentiation, customer proof points, sales enablement, and commercial readiness. Partner with Product, Sales, Marketing, and Customer Advocacy to support enterprise opportunities, translate product updates into field materials, and incorporate customer and deal feedback into product and GTM decisions.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.