Teams at Spellbook

Lead and scale a team of Mid-Market Customer Success Managers across onboarding, adoption, renewals, forecasting, and account health. Coach team members through regular one-on-ones and call coaching, support escalations, drive hiring and ramping, and build scalable playbooks and operating processes. Collaborate with Sales, Account Management, Product, and Support to improve customer outcomes in a distributed SaaS environment.

Own end-to-end enterprise deployments of Spellbook’s AI-powered legal technology. Build integrations with document management, identity, and internal systems; design workflow-heavy solutions involving permissions, approvals, routing, and auditability; customize AI workflows; collaborate directly with legal teams and end users; and convert deployment insights into scalable platform features.

Design sales enablement materials, including decks, one-pagers, and templates; contribute to the brand system; support campaigns, social, and events; collaborate with Sales, Product Marketing, and Customer Success; and build generative AI tools to scale brand work. The role requires strong editorial layout, typography, hierarchy, composition, project management, and collaboration skills.