Jobs at Samsara

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Manage end-to-end implementation and adoption of Samsara’s IoT solutions for mid-market customers. Responsibilities include creating launch plans, tracking implementation progress and account health, delivering product training, demonstrating technology, resolving challenges, and coordinating with Sales, Support, Sales Engineering, and Product. The role requires strong customer communication, consultative implementation skills, technical product experience, stakeholder management, and fluency in English and French.

The role involves selling IoT solutions to mid-sized customers, managing the sales process, building relationships, and achieving sales targets.

Build trusted technical relationships with enterprise customers, troubleshoot Samsara hardware, software, APIs, and AI solutions, and optimize implementations. Serve as the primary technical contact, manage incident communications, identify growth opportunities, maintain account records, and collaborate across stakeholders. The role also supports Technical Account Management team development and requires occasional customer travel plus after-hours or weekend coverage when needed.

Lead global hardware supply planning across a rolling 12-month horizon. Convert demand into SKU, regional, and distribution-center supply targets; manage factory capacity, component availability, production commitments, inventory coverage, and supply risks. Partner with demand planning, procurement, operations, engineering, finance, factories, and VMI partners to support product launches, transitions, and end-of-life planning while minimizing shortages, excess inventory, and costs. Improve planning processes and tooling using data and AI-assisted solutions.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Lead the design and implementation of AI products for edge devices, optimizing machine learning models under edge-compute constraints. Work with petabyte-scale sensor, video, text, diagnostic, transaction, and location data; collaborate with ML, firmware, hardware, and full-stack engineers; prototype new AI experiences; ship production systems at scale; and mentor ML engineers.

Leads a new Contract and Billing Resolution team supporting mid-market and commercial accounts. Builds the team, playbooks, intake and routing processes, case-management systems, service levels, reporting, and root-cause analysis. Escalates complex billing and contract disputes, partners across Customer Success, Sales, Finance, Legal, and Operations, and drives improvements to reduce recurring errors and renewal risk.

Lead product design for strategic initiatives across web and mobile applications, from problem framing through launch and iteration. Engage customers, use research and product data to guide decisions, leverage AI design tools, ship code across design systems and products, and collaborate with product and engineering teams. The role also involves mentoring designers and solving complex, ambiguous problems in a fast-paced environment.

Monitor, triage, and investigate security alerts across identity, endpoint, email, SaaS, and cloud environments. Conduct routine incident investigations, gather evidence, document findings, support major incident response, and contribute to containment and recovery. Improve runbooks, tune detections, develop small scripts and automated workflows, and participate in post-incident reviews. Communicate clearly with global teammates while developing technical skills in security operations, incident response, threat detection, and automation.

Manage strategic customer relationships after implementation, creating success plans, conducting executive business reviews, leading workshops, supporting French-speaking implementations, and advising customers on Samsara’s IoT platform. Collaborate with Sales, Support, Engineering, and Product to solve problems, drive adoption, remove barriers, and deliver measurable operational value. Mentor Customer Success and Support teams while promoting customer-focused company principles.

Lead large, ambiguous product design initiatives across multiple product areas from discovery through launch. Define interaction patterns and visual systems, engage strategic customers, use AI design tools, ship code across design systems, web products, and mobile apps, mentor designers, and partner with senior leadership.

Leads design system engineering across web and mobile, developing reusable components, design tokens, interaction patterns, accessibility standards, and AI-assisted design and code generation workflows. Establishes governance, contribution, and deprecation models while ensuring quality, performance, responsiveness, and maintainability. Partners with designers, engineers, and product managers, incorporates user feedback and usage data, and promotes effective AI tools and practices across the organization.

Architect, develop, debug, test, deploy, and support customer-facing firmware features in C/C++ and Golang for cloud-connected hardware. Build observability and rollout metrics for more than 1.5 million devices, triage customer and QA issues, and collaborate across hardware, networking, product, support, and engineering teams to deliver reliable IoT vehicle intelligence products.

Partners with R&D and engineering leaders on headcount, software, and AI vendor spend. Prepares financial reporting, supports month-end close, develops forecasts and KPIs, drives annual operating planning, and improves reporting models. The role also leverages AI tools to streamline finance workflows and presents analysis to senior leadership.

Entry-level sales role focused on responding to prospective customer inquiries, booking product demos, identifying new business opportunities, supporting Account Development and Account Executive teams, and maintaining accurate CRM records. The position includes formal and on-the-job training to develop into an outbound Account Development Representative and offers a progression path toward Account Executive.

Own the full sales cycle for Samsara’s IoT solutions, targeting small and medium-sized businesses with 11–30 vehicles. Responsibilities include outbound prospecting, lead qualification, pipeline generation, customer engagement, pricing negotiations, proof-of-concept sales, and closing transactional deals. The role requires high-volume cold calling, quota achievement, relationship building, and collaboration in a remote, fast-paced sales environment.

The role involves developing executive relationships, managing customer engagements, and achieving revenue growth through strategic sales efforts focused on government agencies.

The Director II, Inside Sales will coach a team of sales managers, manage hiring and onboarding, support professional development, and drive a high-performance culture focusing on customer success and team collaboration.

Drive full-cycle sales to mid-market customers in Canada, from prospecting and cold calling through discovery, proof-of-concept trials, stakeholder management, pricing negotiations, and executive-level closing. Build pipeline, consistently achieve quota, sell deals exceeding $10,000 in annual revenue, and develop trusted customer relationships while collaborating with teammates and learning customers’ operational businesses.