Teams at Ricoh USA, Inc.

Manage Mezzanine client area and cafe; oversee inventory, catering staff and event setup; coordinate with Reception, AV, Facilities and Events; set and enforce service standards; troubleshoot service issues; provide tours, capacity management, scheduling and reporting; support catering and daily operations; maintain flexible hours and physical duties.

Client-facing senior technical support role ensuring stability, performance and continuous improvement of deployed document/content management solutions. Troubleshoot complex environments, lead escalations, produce support documentation, mentor junior staff, coordinate with implementation teams and vendors, and contribute to continuous improvement and pre-sales activities.

The Solutions Consultant is responsible for selling printing solutions, managing accounts, analyzing client needs, and developing tailored business solutions to meet revenue objectives.