Jobs at Ricoh USA, Inc.

Manage Mezzanine client area and cafe; oversee inventory, catering staff and event setup; coordinate with Reception, AV, Facilities and Events; set and enforce service standards; troubleshoot service issues; provide tours, capacity management, scheduling and reporting; support catering and daily operations; maintain flexible hours and physical duties.

Client-facing senior technical support role ensuring stability, performance and continuous improvement of deployed document/content management solutions. Troubleshoot complex environments, lead escalations, produce support documentation, mentor junior staff, coordinate with implementation teams and vendors, and contribute to continuous improvement and pre-sales activities.

The Solutions Consultant is responsible for selling printing solutions, managing accounts, analyzing client needs, and developing tailored business solutions to meet revenue objectives.

Conduct timely, impartial investigations of low- to moderate-risk employee relations issues across the US and Canada; document findings, monitor cases in a case management system, interpret policies, facilitate resolutions, coach managers, and ensure post-investigation actions to mitigate risk and ensure compliance.

Sell Ricoh continuous-feed inkjet and workflow solutions to existing and new B2B accounts. Manage territory and pipeline, create business cases, present to C-level executives, develop proposals/RFP responses, engage partners, and coordinate handoffs to pre-sales and delivery teams while meeting revenue and margin targets.

Manage and coach a team of sales representatives servicing the Quebec public sector to meet revenue and profitability targets; oversee major accounts and RFP responses; drive market share by promoting company products/services; provide leadership, training, and strategic direction; maintain bilingual client communications and travel locally as needed.

Technical lead for post-sales consulting on web storefront and integrated workflow solutions. Drives implementation, workflow optimization, customer satisfaction, professional services revenue, discovery, solution development, project coordination, and ongoing subject-matter expertise in print and document workflow technologies.