Optimum Company Culture & Values

We truly believe that the core of our culture comes from a sense of purpose — and knowing that purpose allows people to have a lot of freedom to go and build the right thing and build it right.

Our employees live our mission each day by leaning into a customer-first culture of collaboration, excellence, pride and inclusion, supporting each other in a safe and fulfilling work environment. 

At Optimum, our culture is guided by three principles. We Do What’s Right by fostering a collaborative, transparent environment. We Drive One Optimum by uniting around a shared vision and bringing our expertise forward. And we Make It Happen by putting customers first and taking ownership to deliver results.

We have implemented various feedback channels to ensure that every employee has the opportunity to make their voice heard. From lifecycle and engagement surveys to leadership roundtables and feedback sessions, we actively seek input from team members across various groups and regions.

Thanks to our ongoing culture transformation initiatives, all directly influenced by employee feedback, we were honored to have earned a Great Place to Work® Certification™ this year. In addition, Optimum won the Work Culture Award at the 2024 Cablefax Top Ops awards.

Our Health and Safety team is committed to ensuring the long-term wellbeing of our employees and customers. They’re in the field, side-by-side with our field technicians, visiting sites to educate employees on protocol, and improving communication in times of crisis. A culture that feels safe is a culture that’s engaged, innovative, and dedicated to customer satisfaction.