Teams at NICE

Lead consultative engagements to define and own customers' business cases, drive adoption of NiCE CX/QM/analytics solutions, deliver measurable ROI, manage stakeholders, and develop repeat business through advisory, change strategy, and ROI modeling.

Lead a Value Realization Services organization to drive adoption, optimization, and measurable ROI of NICE CX solutions (quality, interaction/speech/text analytics, AI). Manage consulting delivery, operations, revenue, margins, KPIs, and cross-functional alignment while advising senior customer executives and ensuring customer transformation and long-term value.

Lead end-to-end delivery of customer projects for a portfolio of accounts, acting as single point of contact. Drive implementation, scope/time/cost/quality management, stakeholder alignment, risk mitigation, revenue forecasting, and services sales opportunities while leading geographically diverse teams and ensuring high customer satisfaction.