Teams at Nextiva

Own the strategy, roadmap, and business outcomes for mid-market customer experience products serving businesses and BPO operators. Lead customer discovery, prioritize omnichannel and AI-powered capabilities, partner with cross-functional teams through delivery and launch, establish success metrics, drive adoption, and influence executives through data-driven recommendations. Focus areas include shared inboxes, agent workspaces, workflow automation, routing, analytics, and customer interaction platforms.