Teams at Motorola Solutions, Inc.

Manage day-to-day operations for Motorola radio communication systems following ITIL processes: incident management, request coordination, project coordination, dashboards, subcontractor follow-up, call center support, and process optimization while communicating with customers and stakeholders in French and English.

Lead design and optimization of end-to-end global customer experience processes. Map current and future workflows, run stakeholder research and workshops, translate needs into user stories and prototypes, analyze data to inform decisions, and support change management and global adoption.

Lead technical delivery for a marketing web platform, maintaining legacy CMSs and migrating to Next.js + Contentstack. Build modular UI components, integrate Contentstack with enterprise systems (Okta, Mulesoft, RWS, Coveo), implement analytics and SEO, manage deployments/CDN/DNS, and champion AI-assisted development to improve team velocity and code quality.