Jobs at Manulife

Supports operational risk governance for Global Wealth and Asset Management. Responsibilities include analyzing risk exposure, preparing management and regulatory reporting, tracking mitigation actions and risk events, supporting risk and control assessments, change risk, third-party risk, business continuity, and key risk indicators. The role also coordinates with risk teams, challenges business conclusions, promotes risk culture, and handles ad hoc reporting and analysis.

Supports finance transformation projects and initiatives across Canada Finance and Operations. Responsibilities include stakeholder collaboration, project coordination, requirements and accounting documentation, testing-plan management, risk and control identification, issue resolution, and operational process improvement. The role also leads working groups, challenges existing processes, and helps implement finance systems, controls, and business solutions.

Leads the Manulife Vitality business, overseeing strategy, portfolio performance, partnerships, governance, member engagement, operations, budgeting, and financial outcomes. Develops business plans, prioritizes roadmap investments, leads complex cross-functional initiatives, and represents Vitality in senior leadership forums. Builds and coaches a high-performing team while collaborating with Product, Marketing, Distribution, Legal, Technology, Operations, Customer Experience, and external partners to drive growth and continuous improvement.

Manage a regional sales territory, partner with external wholesalers, engage insurance advisors, support case consultations and product training, identify sales opportunities, and execute business cycles using data, analytics, and Salesforce. The role focuses on growing individual life and living benefits insurance sales and offers training for advancement to an external wholesaler position.

Conducts risk-based data analysis, audits, and fraud investigations involving group benefits plans. Responsibilities include identifying trends and anomalies, leading investigations, interviewing stakeholders, preparing criminal and regulatory complaints, writing audit correspondence, presenting to clients, and supporting investigative projects. The role requires bilingual French and English communication, strong problem-solving skills, knowledge of Canadian healthcare regulations, and travel outside core working hours.

Leads global fund oversight operations, ensuring accurate NAV calculations, strong controls, operational integrity, and regulatory compliance. Oversees daily deliverables, file reviews, vendor queries, process improvements, risk mitigation, and change initiatives. Builds stakeholder relationships, supports international partners, and mentors junior team members while applying expertise in investment accounting, securities, settlements, foreign exchange, and reconciliations.

Provides independent second-line risk oversight and effective challenge for the Canada Group Benefits business. Responsibilities include assessing operational, regulatory, strategic, third-party, change, and emerging risks; overseeing RCSAs, issue management, resilience, and control effectiveness; analyzing risk trends; supporting audits and regulatory reviews; and advising senior leaders and governance committees on risk mitigation and control improvements.

Leads customer acquisition, retention, and growth marketing programs across email, digital, print, direct mail, and events. Owns customer journey campaigns from segmentation and deployment through testing, reporting, and optimization. Uses analytics to improve ROI, manages agencies and vendors, oversees budgets, and leads cross-functional initiatives. Presents performance insights and recommendations to senior management while ensuring compliant customer communications.

Manages client implementations for group retirement pension plans, serving as the primary client contact and coordinating internal teams, advisors, consultants, and sponsors. Responsibilities include facilitating meetings, tracking project milestones, managing implementation schedules, resolving issues, supporting digital platform adoption, advising on plan design and administration, and ensuring deliverables meet client expectations and regulatory requirements.

Leads second-line oversight of technology and cybersecurity risks, regulatory submissions, audits, risk assessments, control evaluations, evidence reviews, and remediation tracking. Provides credible challenge to technology and cyber stakeholders across data, AI, cloud, and emerging technology domains. Develops risk reporting and dashboards, supports governance forums, enhances oversight processes, and contributes to policies, standards, and risk methodologies while escalating significant issues to senior leadership.

Manages technology and cybersecurity standards governance within a second-line risk environment. Oversees standards lifecycle processes, risk and control initiatives, governance forums, reporting, issue remediation, and continuous process improvement. Partners with Technology, Cybersecurity, and Risk teams to ensure alignment with enterprise frameworks and regulatory expectations. Develops scalable workflows, documentation, dashboards, and oversight practices while coordinating cross-functional programs and challenging risk assessments.

Provides bilingual English and French customer support for inforce life insurance policies. Resolves billing and policy-change inquiries, researches customer histories, applies payments and deposits, processes refunds, wires, chargebacks, and payment updates, and communicates resolutions to internal business areas. The role also supports service quality, operational efficiency, and individual and team performance objectives.

Processes financial and non-financial transactions for group retirement plans, manages shared inboxes, handles member and client requests, interprets policy and data, and supports high-volume administrative operations. The role requires accurate, timely service, confidentiality, strong organization, bilingual English and French communication, and adherence to pension legislation and internal procedures. It also involves identifying process efficiencies and developing knowledge of retirement administration systems and technologies.

Design, build, and scale agentic AI agents and multi-agent systems for enterprise use. Prototype and productionize solutions using LLMs, RAG, vector search, orchestration, and MLOps practices. Develop reusable platform components, integrate with enterprise systems, ensure observability, security, Responsible AI and governance, and collaborate with Product, Data Science, MLOps, Risk, and Platform teams to move solutions from prototype to scalable production.

Leads strategic sales capability and learning initiatives by conducting needs analysis, designing and facilitating learning experiences, consulting with stakeholders, and measuring business impact. The role aligns sales, marketing, and learning strategies; explores AI-enabled tools and emerging practices; manages complex design projects; supports behavior change and career pathways; and develops scalable solutions to improve sales performance and customer outcomes.

Lead and deliver multi-year business continuity and operational resilience programs as a 2nd-line risk oversight function. Maintain standards, KRIs and controls; design tools and processes; perform oversight of BIA/BCP activities; engage stakeholders, develop strategy, provide training, and report resilience posture to senior management and risk committees.