Jobs at Manulife

Provide bilingual (French/English) phone and email sales support to mortgage brokers, lenders, and internal sales teams. Set up and maintain broker and lender profiles, resolve escalations, assist with policy and compensation inquiries, deliver broker training, suggest process improvements, and collaborate across teams to support Mortgage Protection Plan processes and tools.

The Licensed Assistant supports Corporate Advisors in administrative tasks, client service, and account management while ensuring compliance with financial regulations.

Lead insurance operations strategic initiatives and change management, including strategic planning, KPI reporting, portfolio alignment, stakeholder communication, team leadership, and chief-of-staff support for the VP. Manage reporting cycles, drive communication and change enablement, facilitate ideation and annual planning, and ensure resources and training are in place to execute transformation objectives.

Lead Canada and U.S. retirement marketing initiatives to drive advisor engagement, pipeline growth, and measurable outcomes. Develop integrated go-to-market strategies, advisor journey automation, VoC-driven experience improvements, cross-segment marketing integration, and AI-enabled sales and marketing enablement. Provide cross-functional leadership and scale programs to influence revenue and market positioning.

Lead and develop a North America meetings and events team, overseeing strategic planning, sourcing, execution, budgeting, supplier strategy, and governance for large-scale, multi-line corporate events. Ensure operational consistency, use of event technology (e.g., Cvent), financial oversight, stakeholder alignment, and measurable business impact across Wealth & Asset Management and Canada segments.

Provide administrative support to Plan Administration Support team, processing retirement plan transactions, managing shared inboxes, requesting specialized reports, learning team tasks for high-volume periods, delivering accurate and timely client service, and identifying process efficiency opportunities.

Process end-to-end new account openings for deposit and loan products, ensuring documentation completeness and regulatory compliance. Investigate and resolve complex or incomplete applications, perform enhanced due diligence for higher-risk clients, collaborate with advisors and stakeholders to meet SLAs, escalate risks, and apply risk-based decision-making to support accurate, timely account setup and a seamless onboarding experience.

Lead end-to-end acquisition and retention campaigns for affinity partners across paid media, email, direct mail and digital. Translate strategy into measurable plans, optimize performance using analytics, coordinate agencies and stakeholders, ensure compliance and operational rigor, manage budgets and reporting, and continuously improve processes and partner-facing insights.

Lead GWAM business continuity and operational resilience activities, manage a team of analysts, identify and assess critical operations, develop remediation and exit plans for third parties, maintain and test business continuity plans, run scenario testing, and track KPIs/KRIs to meet regulatory and enterprise resilience requirements.

Conduct risk-based data profiling and investigations into provider fraud and abuse for group health and dental claims. Lead audits, prepare regulatory or criminal complaints, interview members and providers, liaise with internal and external stakeholders, implement mitigation strategies, run investigative projects, and present findings to clients.

Perform quality reviews of Group Benefits plan setups and amendments, report findings and trends, support audits (SOX/SOC), drive process improvements, provide training and post‑training support, and analyze data to reduce errors and rework.

Serve as primary client contact for group benefits implementations. Coordinate internal teams, manage project timelines and budgets, drive digital adoption, facilitate meetings, resolve issues, and ensure client satisfaction through relationship management, negotiation, and presentations.

The Update Benefits Administrator manages client requests, administers eligibility processes, and collaborates with teams to resolve issues, ensuring excellent service delivery.

The Process Transformation Consultant leads large-scale process improvements in Group Benefits Operations, driving measurable results through Lean Six Sigma methodologies and data-driven analysis.

Lead end-to-end planning, execution, and governance of high‑priority, cross‑functional sales initiatives. Translate strategy into workplans, manage timelines, dependencies, risks, and stakeholder communications, drive adoption with Change and Field Enablement, track benefits and reporting, and identify process improvements to boost advisor experience and business performance.

Lead second-line oversight of technology and data risks across global platforms. Provide independent challenge to first-line tech/data leaders, assess controls for cloud, infrastructure, networks, resilience, and data platforms (including AI/ML). Drive GRC workflow automation, event-driven control monitoring, and orchestration of risk processes. Deliver consistent risk opinions, improve reporting timeliness and quality, and ensure regulatory alignment and reduction of manual risk processes.

Lead and manage advisor support analysts for top branches, ensuring operational excellence, compliance, and high-quality advisor experience. Drive process improvements, metrics and forecasting, coach and develop staff, handle escalations, and participate in reporting and projects to identify issues and recommend data-driven solutions. Represent the team across stakeholders and support change management and strategic initiatives.

Lead a team providing administration support for Group Benefits clients, ensuring quality service and continuous improvement in a fast-paced environment.