Jobs at Manulife

Provides bilingual financial education and service support to group retirement plan members through phone and email. Handles transactions, investment questions, compliance data capture, welcome calls, and service requests while meeting quality and productivity targets. Identifies customer needs, explains the value of financial advice, and refers members to Wealth and Retirement advisors. Requires French and English fluency, financial services experience, strong customer service, listening, analytical, and problem-solving skills.

Manages technology and cybersecurity standards governance within a second-line risk environment. Oversees standards lifecycle processes, risk and control initiatives, governance forums, reporting, issue remediation, and continuous process improvement. Partners with Technology, Cybersecurity, and Risk teams to ensure alignment with enterprise frameworks and regulatory expectations. Develops scalable workflows, documentation, dashboards, and oversight practices while coordinating cross-functional programs and challenging risk assessments.

Provides bilingual English and French customer support for inforce life insurance policies. Resolves billing and policy-change inquiries, researches customer histories, applies payments and deposits, processes refunds, wires, chargebacks, and payment updates, and communicates resolutions to internal business areas. The role also supports service quality, operational efficiency, and individual and team performance objectives.

Processes financial and non-financial transactions for group retirement plans, manages shared inboxes, handles member and client requests, interprets policy and data, and supports high-volume administrative operations. The role requires accurate, timely service, confidentiality, strong organization, bilingual English and French communication, and adherence to pension legislation and internal procedures. It also involves identifying process efficiencies and developing knowledge of retirement administration systems and technologies.

Design, build, and scale agentic AI agents and multi-agent systems for enterprise use. Prototype and productionize solutions using LLMs, RAG, vector search, orchestration, and MLOps practices. Develop reusable platform components, integrate with enterprise systems, ensure observability, security, Responsible AI and governance, and collaborate with Product, Data Science, MLOps, Risk, and Platform teams to move solutions from prototype to scalable production.

Conducts risk-based data analysis, audits, and fraud investigations involving group benefits plans. Responsibilities include identifying trends and anomalies, leading investigations, interviewing stakeholders, preparing criminal and regulatory complaints, writing audit correspondence, presenting to clients, and supporting investigative projects. The role requires bilingual French and English communication, strong problem-solving skills, knowledge of Canadian healthcare regulations, and travel outside core working hours.

The Process Transformation Consultant leads large-scale process improvements in Group Benefits Operations, driving measurable results through Lean Six Sigma methodologies and data-driven analysis.

Oversee private equity fund portfolio accounting, NAV oversight, reconciliations, reporting, data migration testing, and administrator coordination. The role ensures reporting accuracy, supports internal finance and investment teams, maintains strong controls, and contributes to technology projects and new initiatives. The accountant will also monitor testing progress, risks, mitigation strategies, and the quality of investor reporting.

Manage end-to-end advisor onboarding and transitions, including contracting, licensing validation, carrier appointments, code transfers, system setup, and compliance documentation. Coordinate with advisors, carriers, compliance, field leadership, technology, and operations teams to ensure timely activation and accurate records. Provide advisor support, track transition progress, resolve issues, and maintain service standards while monitoring licensing deficiencies and regulatory requirements.

Leads enterprise data risk oversight by designing frameworks, standards, methodologies, metrics, and reporting tools. Provides independent challenge of data, AI, privacy, governance, quality, lineage, access, third-party, and ethical risks across the organization. Aggregates systemic exposures, oversees significant issues, supports governance committees and Board reporting, and ensures alignment with OSFI guidance and privacy laws. The role influences senior stakeholders, coordinates with AI and technology risk teams, and does not own first-line controls or remediation.

Prepare and review private markets fund administration deliverables, NAV and valuation processes, financial statements, reconciliations, cash flow projections, audit support, and acquisition accounting. Identify process improvements, resolve discrepancies, oversee accounting activities, and collaborate with internal and external teams.

Leads strategic sales capability and learning initiatives by conducting needs analysis, designing and facilitating learning experiences, consulting with stakeholders, and measuring business impact. The role aligns sales, marketing, and learning strategies; explores AI-enabled tools and emerging practices; manages complex design projects; supports behavior change and career pathways; and develops scalable solutions to improve sales performance and customer outcomes.

Manage a regional sales territory, partner with external wholesalers, engage insurance advisors, support case consultations and product training, identify sales opportunities, and execute business cycles using data, analytics, and Salesforce. The role focuses on growing individual life and living benefits insurance sales and offers training for advancement to an external wholesaler position.

Lead and deliver multi-year business continuity and operational resilience programs as a 2nd-line risk oversight function. Maintain standards, KRIs and controls; design tools and processes; perform oversight of BIA/BCP activities; engage stakeholders, develop strategy, provide training, and report resilience posture to senior management and risk committees.