Teams at Lyft

Lead product strategy and delivery for Lyft's enterprise micromobility software. Define roadmap, gather customer requirements, prioritize scalable solutions, and drive cross-functional development with engineering, design, hardware, and commercial teams to support international growth.

Lead strategy and execution for knowledge management, quality, training, performance and tools across Customer Care. Build AI-enabled support capability, set OKRs, partner with Product/Engineering, and manage a team of direct and indirect reports to drive adoption and operational excellence.

Lead Lyft's Support Excellence team owning Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. Define and execute an integrated AI-native support vision, partner cross-functionally with Product and Engineering, set standards and OKRs, drive adoption of tooling and AI feedback loops, and manage and develop managers and large frontline enablement teams.