Jobs at Lyft

Lead product strategy and delivery for Lyft's enterprise micromobility software. Define roadmap, gather customer requirements, prioritize scalable solutions, and drive cross-functional development with engineering, design, hardware, and commercial teams to support international growth.

Lead strategy and execution for knowledge management, quality, training, performance and tools across Customer Care. Build AI-enabled support capability, set OKRs, partner with Product/Engineering, and manage a team of direct and indirect reports to drive adoption and operational excellence.

Lead Lyft's Support Excellence team owning Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. Define and execute an integrated AI-native support vision, partner cross-functionally with Product and Engineering, set standards and OKRs, drive adoption of tooling and AI feedback loops, and manage and develop managers and large frontline enablement teams.

Design and iterate on micromobility operations products used in warehouses, vans, and in-field. Partner with product, engineering, and research to define features, create wireframes, mockups, and interactive prototypes, and present design rationale to cross-functional teams. Use research and data to influence product direction and deliver high-quality, end-to-end user experiences.

Design and iterate user experiences for Lyft's micromobility operations (warehouses, vehicles, field and consumer apps). Lead end-to-end product design from concept to launch using research, data, wireframes, mockups and high‑fidelity interactive prototypes. Collaborate with product, engineering and marketing to deliver elegant, usable solutions that improve operator efficiency and rider experience.