Teams at Intact (intactfc.com)

Coordinate and govern multi-year on-prem and cloud infrastructure programs. Maintain integrated plans, manage dependencies, risks, and stakeholders, drive executive reporting, and support roadmap planning, migrations, modernization, and operational transitions.

Serve as an IT Business Analyst for an online policy-change product team: gather and document requirements, write user stories, analyze impacts, support development and QA, collaborate with Product Owner on backlog prioritization, and maintain functional documentation to enable change management and successful deployments.

Lead a liability claims unit for personal lines: manage operations, staffing, budgets and performance; provide technical guidance on coverage and liability; coach and develop staff; implement process and organizational improvements; liaise with brokers, legal, vendors and internal stakeholders to resolve claims and ensure regulatory compliance and strong customer service.