Teams at Infoya

The role involves providing Tier 1 IT helpdesk support to end-users, troubleshooting software and hardware issues, logging tickets, and ensuring timely resolution. Responsibilities also include creating knowledge base articles, following ITIL best practices, and assisting with user account management.

The role involves leading AI/ML initiatives, managing a team, defining strategies, and overseeing advanced machine learning solutions including LLMs and RAG.