Teams at Guesty

Provides advanced technical guidance to SaaS customers, translating business requirements into scalable solutions and improving product adoption. Partners with Customer Success Managers on account health, retention, and workflow optimization; trains clients, identifies automation and AI opportunities, and serves as the customer voice for Product teams. Requires strong technical aptitude, API literacy, communication, analytical problem-solving, and at least four years of technical experience in SaaS or a technology-driven environment.

Own global operations and performance of Guesty Shield, including claims oversight, team leadership, insurer and partner relationships, customer retention, program economics, and operational improvements. Lead commercial negotiations, monitor service levels and profitability, resolve escalations, manage cross-functional launches, and ensure consistent customer experiences across markets.

Manage post-sale relationships with SMB SaaS customers, driving retention, renewals, expansion, and customer success. Analyze performance metrics, identify growth opportunities, advise clients on product usage, negotiate contracts, and close revenue-generating deals. Collaborate with Sales, Implementation, Finance, and Support teams while maintaining product expertise and delivering exceptional client experiences.