Teams at Genesys

Run workshops to discover customer needs, design AI-powered CX solutions, build demos and prototypes, validate proofs of value, and support sales-to-production handoffs while advising on security, governance, and AI trade-offs.

Serve as primary advisor for a portfolio of enterprise customers, driving value realization, adoption, retention and advocacy. Orchestrate cross-functional teams, run Quarterly Business Reviews, develop success plans, monitor health metrics, and resolve customer needs to meet clients' business objectives.