Teams at Foundant Technologies

Leads SmartSimple’s end-to-end client experience across Professional Services, Support, and Client Success. Owns delivery quality, consultative implementation methodology, partner capacity, pricing, service packaging, enterprise deal support, and support model design. Builds and aligns client-facing functions, develops Client Success leadership, and modernizes implementation through AI-assisted and low-code tooling while maintaining high-quality outcomes for complex enterprise clients.

Own and prioritize the GivingData product backlog for agile scrum teams, refine user stories, manage escalations, and partner with engineering, design, product, and client-facing teams. Lead roadmap planning, client discovery, release enablement, and post-release evaluation. Use AI tools to improve product workflows, synthesize feedback, prototype solutions, and support data-backed business cases for product decisions.

Lead and develop a team of Client Success Managers supporting enterprise SaaS accounts. Build scalable success frameworks, oversee adoption, retention, health scores, SLAs, escalations, renewals, and expansion opportunities. Partner with implementation providers, Product, Engineering, Sales, Account Management, and Professional Services to improve client outcomes and translate feedback into roadmap input. Coach team members, manage senior stakeholder relationships, and ensure contractual commitments are met.