Jobs at Foundant Technologies

Leads SmartSimple’s end-to-end client experience across Professional Services, Support, and Client Success. Owns delivery quality, consultative implementation methodology, partner capacity, pricing, service packaging, enterprise deal support, and support model design. Builds and aligns client-facing functions, develops Client Success leadership, and modernizes implementation through AI-assisted and low-code tooling while maintaining high-quality outcomes for complex enterprise clients.

Own and prioritize the GivingData product backlog for agile scrum teams, refine user stories, manage escalations, and partner with engineering, design, product, and client-facing teams. Lead roadmap planning, client discovery, release enablement, and post-release evaluation. Use AI tools to improve product workflows, synthesize feedback, prototype solutions, and support data-backed business cases for product decisions.

Lead and develop a team of Client Success Managers supporting enterprise SaaS accounts. Build scalable success frameworks, oversee adoption, retention, health scores, SLAs, escalations, renewals, and expansion opportunities. Partner with implementation providers, Product, Engineering, Sales, Account Management, and Professional Services to improve client outcomes and translate feedback into roadmap input. Coach team members, manage senior stakeholder relationships, and ensure contractual commitments are met.

Own demand generation for government, public sector, and emerging-market segments. Build integrated campaigns, ABM programs, target-account lists, and new marketing processes to generate qualified leads and pipeline. Partner with Sales, RevOps, Content, Product Marketing, and Events on messaging, lead scoring, events, and conversion handoffs. Track attribution, funnel performance, pipeline efficiency, and revenue results while testing new channels and optimizing strategy.

Lead Foundant’s client community strategy through events, peer learning, advisory groups, digital communities, advocacy programs, communications, and industry partnerships. Build meaningful client and sector relationships, coordinate cross-functional engagement, measure community and business impact, and use client insights and data to guide priorities and continuous improvement.

Leads Foundant’s proposal and capture function, managing proposal professionals, owning end-to-end bid responses, and improving opportunity qualification and submission quality. The role establishes procurement sourcing and go/no-go processes, coordinates cross-functional contributors, modernizes workflows with AI, measures performance, and develops scalable team capacity. It also requires strong writing, public-sector procurement expertise, deadline management, and coaching across remote teams.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Own product positioning, go-to-market launches, sales enablement, competitor analysis, and client expansion campaigns across a complex B2B SaaS portfolio. Develop messaging and content, partner with Product, Sales, Client Success, and Demand Generation, and measure campaign performance to increase upgrades, expansions, renewals, and revenue.

Leads recruiting and team member lifecycle strategy from sourcing through onboarding, early tenure, and offboarding. Manages and develops a recruiting and team experience team, builds proactive sourcing programs, partners strategically with hiring managers, and improves hiring outcomes using metrics such as time-to-fill, time-to-hire, offer acceptance, retention, and onboarding satisfaction.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.