Teams at Fairstone Bank

Promotes and sells loan, insurance, and protection products through in-person and virtual channels. Assesses customer needs, manages applications through closing, meets sales targets, processes payments, performs credit assessments, and manages early-stage delinquent accounts. The role also builds customer relationships, supports process improvements and strategic initiatives, and assists branch operations with customer service.

Manages credit operations, policy compliance, team training, productivity, quality, audits, escalations, and regulatory remediation. Oversees credit adjudication and application documentation, supports hiring and employee development, monitors KPIs and operational trends, and collaborates with sales, funding, income, and dealer partners. The role also supports Quebec operations, bilingual communications, and process improvements in an automotive finance environment.

Builds and maintains partnerships with small and medium-sized retailers for point-of-sale financing products. Responsibilities include partner support, sales strategy, merchant communications, onboarding, issue resolution, profitability monitoring, e-commerce growth, training, and CRM maintenance. The role also supports marketing initiatives, internal teams, and growth opportunities while balancing sales objectives with partner satisfaction.