Provide expert technical support in infrastructure services, implement infrastructure projects, monitor systems, and resolve technical issues while collaborating with the team.

Manage and coordinate incident and change management activities, ensuring service level commitments and compliance with change management processes.

The CES Account Lead develops and executes business strategies for Consulting and Engineering Services while acting as the main liaison and trusted advisor to clients. Responsibilities include account planning, building strategic partnerships, and ensuring client satisfaction, while meeting profit and revenue goals.

Manage major incidents by ensuring effective resolution, coordinating team activities, and communicating internally and externally, while supervising the incident management process.