Teams at Duck Creek Technologies

Lead FP&A automation and process improvement, maintaining the Adaptive Planning operating model and supporting budgeting, forecasting, scenario analysis, reporting, and executive requests. Build financial models and dependable workflows, use AI tools appropriately, improve data flows, test changes, resolve reporting issues, and advise finance and business leaders. Collaborate with the VP of FP&A, business teams, and implementation partners in this hands-on individual contributor role.

Provides advanced technical support for Duck Creek applications, monitors performance and system health, resolves complex incidents, leads root cause analysis, and coordinates patches and releases. The role collaborates with development, infrastructure, and QA teams, maintains incident documentation, tracks SLA adherence, analyzes recurring issues, and improves support processes and application stability.

Manages complex client projects from scope definition through delivery, ensuring completion on time, within budget, and within scope. Responsibilities include developing project plans, assigning tasks, tracking progress, managing changes, leading stakeholder meetings, preparing presentations, escalating issues, maintaining documentation, and creating process maps. The role requires cross-functional collaboration, analytical judgment, communication skills, process improvement awareness, and experience working independently in a global software or SaaS environment.