Teams at Definity

Creates clear, accessible, user-centered content for digital insurance journeys, including product pages, FAQs, email journeys, transactional flows, forms, and in-app experiences. Collaborates with UX, product, design, research, marketing, development, and legal teams. Publishes content through Adobe Experience Manager, applies UX writing and content design principles, supports English and French localization, and improves acquisition, engagement, retention, and online insurance purchasing experiences.

Manages complex Financial Lines insurance claims involving cyber liability, directors’ and officers’ liability, employment practices, fidelity and crime, and professional liability. Responsibilities include coverage analysis, investigations, claim evaluation, negotiations, litigation management, settlement resolution, recovery coordination, legal research, document drafting, financial exposure reporting, and advising underwriting colleagues. The role requires a qualified lawyer with insurance claims or legal experience.

Manage complex and commercial auto physical damage claims from investigation through resolution. Responsibilities include interpreting policy coverage, explaining processes to customers, coordinating with brokers, vendors, and fraud investigators, processing payments, and initiating salvage and subrogation. Maintain accurate claim files, meet productivity and disposition targets, and deliver professional bilingual customer service. The role requires an AMF license, English and French fluency, and at least three years of relevant claims experience.