Jobs at Definity

Lead Quebec-focused marketing activation, sales enablement with the Contact Centre, partnership marketing, and a French-first content and SEO/AI discovery strategy. Coordinate cross-functional teams to localize campaigns, drive conversion, and improve French organic search performance.

The Account Executive Officer will manage and underwrite Financial Lines, develop broker relationships, pursue new business, and mentor junior staff in Quebec.

The Senior Representative, Subrogation investigates and negotiates recovery from third parties for insurance claims, managing litigation and communicating with various stakeholders.

The role involves consultative sales of personal lines insurance, driving customer loyalty and retention while meeting KPIs and ensuring compliance with regulatory guidelines.

Lead a centralized analytics team to monitor Personal Insurance portfolio performance, generate actionable insights, forecast outcomes, and deliver deep-dive analyses. Partner with regional directors to prioritize projects, translate findings into data-driven recommendations, and ensure analytical quality and operational workflow. Manage hiring, coaching, and capacity planning for a high-performing portfolio analytics center of excellence.

Lead a central portfolio analytics function for Personal Insurance, delivering performance monitoring, scenario analysis, forecasts, and deep‑dive diagnostics. Build and coach an analytical team, manage project intake and priorities, and translate analyses into actionable portfolio recommendations for senior stakeholders to inform planning and portfolio decisions.

Assist brokers and customers with complex underwriting and billing inquiries, process transactions, and communicate risk assessments. Requires decision-making on exceptions and escalations.

Customer-focused claims specialist managing commercial auto claims from FNOL to resolution. Guides customers via telephone, gathers adjudication information, applies policy wordings, investigates claims, coordinates with stakeholders, maintains detailed files in InsurCloud, processes payments within authority, and follows up to ensure timely resolution.