Teams at dcbel

Own and evolve the enterprise integration services architecture across ERP, CRM, engineering, collaboration, and SaaS platforms. Lead system-to-system data movement, orchestration, automation, governance, security, and data consistency. Restructure the integration layer to support the company’s AI strategy while ensuring scalable, reliable, and performant services using Azure, APIs, Logic Apps, Functions, and Microsoft Power Platform technologies.

Designs and governs the target architecture for ERP, CRM, MES, PLM, QMS, and analytics systems. Leads fit-to-standard adoption, AI integration, architecture governance, data flows, and business application roadmaps. Models manufacturing processes from product design and BOM management through production, shipping, and invoicing, with Business Central as the product-data source of truth. Requires extensive ERP, CRM, business application, MES, and solution architecture experience, plus regular onsite presence near Montreal.

Provide Level 1 customer support for residential energy products through phone, email, and live chat. Diagnose configuration and product issues, guide customers through troubleshooting, coordinate Level 2 and field support, maintain CRM and knowledge-base records, monitor complaints, resolve service concerns, and share customer feedback with internal teams. The role requires strong communication, customer relationship skills, familiarity with residential solar and storage systems, Microsoft Office proficiency, and fluency in French and English.