Teams at Commure

Manage day-to-day operations for 12+ client accounts (~$1M+ ARR), drive operational metrics and client growth, resolve escalations, standardize processes, collaborate cross-functionally, and support scaling of onboarding and RCM operations. Travel ~10-20%.

Own client implementation and account lifecycle for complex healthcare customers: manage end-to-end onboarding, act as primary contact for largest accounts, drive operational metrics and process improvements, mentor junior team members, and collaborate cross-functionally to scale operations and reporting.

Own day-to-day technical operations for a flagship healthcare customer: monitor SLA performance, manage incidents and integrations, coordinate releases/patches, communicate with client stakeholders, and drive continuous improvement through telemetry and operational documentation.