Teams at Brandwatch

Manage a high-volume portfolio using a tech-touch model to drive product adoption, engagement, and retention. Monitor customer health signals, execute playbooks for onboarding/adoption/renewals, maintain accurate CS data (Planhat), and partner with Sales, Support, Product, and Marketing to improve scaled customer success programs.

Manage a high-volume portfolio using a tech-touch model to drive product adoption, engagement, and retention. Use digital touchpoints, monitor customer health signals, execute playbooks for onboarding and renewal readiness, escalate risks or opportunities, maintain accurate CS platform data, and partner cross-functionally to optimize scaled success programs and automation workflows.