Teams at Axon

Manages strategic enterprise customer relationships, onboarding, adoption, success planning, renewals, escalations, and value realization. Serves as the primary customer contact, coordinates Sales, Support, Professional Services, Legal, Product, Marketing, and Training teams, tracks product adoption and engagement, leads business reviews, identifies expansion opportunities, and delivers customer feedback to influence product roadmaps.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management, camera, DVR, and NVR issues; documents resolutions in CRM; follows escalation procedures; supports geospatial customer setup; and participates in technical training and certifications.

Serves as the primary technical liaison for key customers, advising on Axon product deployment, adoption, troubleshooting, training, and issue resolution. Partners with Support, Engineering, Product, and implementation teams to address risks, communicate releases, manage KPIs and service requirements, and represent customer feedback. Requires strong IT infrastructure, networking, database, change management, customer relationship, and technical project experience, with regular onsite customer work and travel across Ontario.