Teams at Aviso

Supervise the New Accounts operations team for a six-month temporary assignment. Oversee account opening, maintenance, closure, customer service, reconciliations, quality controls, regulatory compliance, workload allocation, reporting, process improvements, and procedure updates. Provide staff training, mentoring, performance feedback, issue resolution, and service-level oversight. The role requires bilingual French and English communication, investment-industry experience, supervisory ability, strong organization, analytical skills, and proficiency with Microsoft Office applications.

Supervise new-account operations, including account opening, maintenance, closures, EFT setup, reconciliations, customer service, and document processing. Ensure regulatory compliance, quality, accuracy, deadlines, and service standards. Manage escalations, workload planning, performance metrics, process improvements, procedure updates, staff training, mentoring, and feedback. Communicate with Canadian partners, clients, and colleagues in English and French.

Supervise l’équipe des transferts, gère les volumes de travail et veille au respect des échéances et des niveaux de service. Responsable du recrutement, de la formation, de l’encadrement, de la planification des horaires et du perfectionnement. Améliore les processus, soutient la résolution des problèmes complexes, supervise les rapprochements et écritures comptables, produit des rapports réglementaires et collabore avec les fournisseurs, fiduciaires et auditeurs.