Jobs at Aviso

Supervise the New Accounts operations team for a six-month temporary assignment. Oversee account opening, maintenance, closure, customer service, reconciliations, quality controls, regulatory compliance, workload allocation, reporting, process improvements, and procedure updates. Provide staff training, mentoring, performance feedback, issue resolution, and service-level oversight. The role requires bilingual French and English communication, investment-industry experience, supervisory ability, strong organization, analytical skills, and proficiency with Microsoft Office applications.

Supervise new-account operations, including account opening, maintenance, closures, EFT setup, reconciliations, customer service, and document processing. Ensure regulatory compliance, quality, accuracy, deadlines, and service standards. Manage escalations, workload planning, performance metrics, process improvements, procedure updates, staff training, mentoring, and feedback. Communicate with Canadian partners, clients, and colleagues in English and French.

Supervise l’équipe des transferts, gère les volumes de travail et veille au respect des échéances et des niveaux de service. Responsable du recrutement, de la formation, de l’encadrement, de la planification des horaires et du perfectionnement. Améliore les processus, soutient la résolution des problèmes complexes, supervise les rapprochements et écritures comptables, produit des rapports réglementaires et collabore avec les fournisseurs, fiduciaires et auditeurs.

Supervise the Transfers Team by managing volumes, deadlines, staffing, training, coaching, quality, service levels, and process improvements. Oversee procedures, reporting, reconciliations, regulatory compliance, audits, vendor and trustee communications, and escalated customer issues. Support departmental projects and initiatives while ensuring staff development, cross-training, and operational efficiency. The role requires investment industry experience, supervisory experience, strong analytical and organizational skills, bilingual French-English communication, and knowledge of applicable regulations and registered plan products.

The Senior Editor/Translator reviews and translates French-language financial, marketing, digital, web, and corporate materials. Responsibilities include ensuring linguistic, brand, regulatory, and terminological accuracy; reviewing internal and external translations; researching financial-market and regulatory topics; identifying reputational risks; providing vendor feedback; and maintaining the internal MultiTerm terminology database.

Processes and tracks investment account transfers, including manual, ATON, internal, and external transfers. Monitors transfer inquiries and mailboxes, follows up on outstanding requests, reviews and files documentation, handles escalated items, and provides operational support to the Transfers Department. The role also assists with special projects and requires accurate, organized work in a financial securities environment while communicating fluently in English and French.

Processes daily investment account transfers, including manual, NELTC, and internal transfers; monitors transfer status, follows up on outstanding items, supports transfers to external institutions, responds to inquiries, maintains records, and handles document retention and destruction. The role also provides backup support to the transfers team and assists with special projects. Success requires accuracy, organization, problem-solving, teamwork, bilingual communication, and back-office investment administration experience.

Administrer et traiter les demandes liées aux régimes enregistrés (REEE, REER, CELI, FRR, CELIAPP), assurer conformité réglementaire et délais, réaliser audits, collaborer avec équipes fiscales et opérationnelles, mettre à jour procédures et soutenir le service à la clientèle.

Lead development and administration of leave, disability and workplace accommodation programs. Oversee case management, advise managers and HR on compliance and accommodations, design policies and workflows, monitor program metrics, coordinate stakeholders and support return-to-work processes.

Lead talent management and leadership development partnerships across the organization. Design and implement succession planning, talent assessment, leadership programs, career paths, and Workday-integrated reporting. Advise HR business partners and senior leaders using talent analytics to drive internal mobility and leadership capability.

Supervise the Service Centre team to deliver high-quality client and partner support, manage escalations, coach staff, monitor metrics and quality, coordinate with cross-functional teams, optimize staffing and training, and drive continuous improvement.