Teams at Averna

Collaborates with Product and Engineering teams to test, validate, and improve software releases; diagnoses customer technical issues; analyzes logs, databases, configurations, and APIs; maintains test cases and quality processes; documents solutions; monitors quality and service metrics; and converts customer feedback into product improvements.

Owns customer technical support cases from diagnosis through resolution while strengthening product quality. Responsibilities include reproducing defects, root-cause analysis, functional and regression testing, release validation, test-case maintenance, test automation, technical troubleshooting, customer communication, support documentation, quality metrics, and translating recurring issues into product and process improvements.