Teams at AppDirect

Manage and grow a portfolio of large customer accounts for Firstbase. Responsibilities include onboarding, adoption, relationship management, renewals, upsells, quarterly business reviews, customer advocacy, issue escalation, and process improvement. The role requires strong relationship-building, analytical, problem-solving, presentation, CRM, and customer success skills while collaborating with distributed teams across the US and Europe.

Gérer un portefeuille de comptes clients stratégiques, assurer leur intégration et leur adoption de la plateforme, résoudre leurs problèmes et maintenir leur satisfaction. Diriger les renouvellements, identifier les possibilités de croissance, organiser des revues trimestrielles, recueillir les commentaires clients et collaborer avec les équipes internes pour améliorer la fidélisation et le NPS.

Develop scalable, high-performing backend services and multi-tier applications for cloud marketplace operations. Responsibilities include solving complex technical problems, writing maintainable code, conducting code reviews, troubleshooting, owning deployments, and mentoring junior developers. The role requires AWS services, infrastructure as code, DynamoDB and PostgreSQL expertise, RESTful APIs, event-driven microservices, and strong collaboration across distributed teams.