Teams at Airbnb

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition and onboarding processes, pipeline health, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance issues, improves operational systems, and represents the team in leadership settings.

Lead end-to-end onboarding operations for Airbnb Luxe listings, including acquisition strategies, pipeline health, process improvement, budgets, vendors, dashboards, and cross-functional programs. The role partners with sales, product, and technical teams; identifies performance gaps; develops scalable systems; tracks key metrics; and represents the team in leadership forums. Candidates need extensive experience managing programs or operations, Salesforce, data-driven decision-making, matrixed organizations, and vendor relationships.

Frontline premium customer support specialist handling complex, high-value reservation issues end-to-end. Owns cases, mediates between hosts and guests, applies Airbnb policies, works cross-functionally (Legal, Policy), provides operational feedback, mentors teammates, and supports emergency on-call coverage and evolving team responsibilities.