Teams at Absorb Software

Lead customer education, adoption, advocacy, and customer marketing to drive product adoption, retention, and revenue expansion. Build Absorb Academy, use usage data to surface expansion opportunities, and partner cross-functionally to convert engagement into growth.

Manage a mid-market book of business to increase net dollar retention through upsells, cross-sells, and contract renewals. Build strong client relationships, generate proposals, manage pipeline, align Absorb solutions to client goals, and maintain product knowledge while collaborating with internal teams to improve sales processes.

Lead and mentor the US/Canada account management team to drive retention, renewals, expansion, and net retention. Develop strategic account plans, analyze account health, run executive business reviews, manage contracts and negotiations, champion product feedback, drive feature adoption, and collaborate cross-functionally to ensure measurable customer value.